★ Get FREE US Standard Shipping on Orders $50+ ★
♡ iPhone 13 Series Cases Have Arrived! ♡
🕷 NEW COLLECTION | Shop Limited Edition Halloween 🕷

translation missing: es.general.language.dropdown_label

0 Carrito
Añadir al carrito
    Tiene artículos en su carrito
    Tiene 1 artículo en su carrito
      Total

      Returns

      We are completely committed to ensuring each customer is 100% satisfied every time you shop with us. We understand that things can happen so if you discover a fault with the item(s) you have received, please take pictures of the defect and contact us right away. We will work with you to make things right.

      Eligible returns made within 10 days of the order delivery date will be issued a refund to the original method of payment.

      To be eligible for a return, your item must be unused, in the same condition it was received and in the original packaging.

      In order to complete a return, we require a receipt or proof of purchase. If you need to return an eligible item please include a note with your order number and reason for return. Send returns to:

      Lilac Reign

      ATTN: Returns

      4641 Post Street, #4332

      El Dorado Hills, CA 95762

      We'll notify you via e-mail of your refund once we have received and processed the returned item.

      If you have additional questions please send your order number and a picture of the problem to our email support@lilacreigncases.com  so we can assist you.

      Refunds

      Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment which usually requires 3-5 business days depending on your bank's policies.

      If USPS tracking states your package has been delivered we will not be able to offer a refund. If USPS claims the package was delivered you will need to contact your local post office and file a claim. 

      Exchanges

      We only replace items if they are proven defective or damaged within 10 days of the order delivery date. If you need to exchange it for the same item, send us an email with photos of the damage or defect to support@lilacreigncases.com and mail your item to: 

      Lilac Reign Cases

      ATTN: Exchanges

      4641 Post Street, #4332

      El Dorado Hills, CA 95762

      Final Sale

      All sale items are final sale - no returns or exchanges will be accepted on these items.

      Return Shipping

      To return your item, please include your order number and a note explaining your return. Send to: 

      Lilac Reign Cases

      ATTN: Returns

      4641 Post Street, #4332

      El Dorado Hills, CA 95762

       

      You will be responsible for paying for your own shipping costs when returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.